Frequently Asked Questions


What are your office opening hours?

Monday to Friday 9:00am – 4:30pm

When should we start looking for student accommodation?

The search begins on the 1st November for the following academic year. Please note that by Christmas it’s usually the case that the majority of our properties have been taken.

How long in advance do we need to book if we want to look at some houses?

Normal practice is to give current tenants 24 hours notice. However, on some occasions viewings can be made on the same day with the existing tenants’ permission. Call us on 0114 266 9900, email or come in person to the office at Collegiate Crescent and Ecclesall Road to arrange a viewing.

Do we meet you at the property or do we need to come to the office?

You will need to come to the office prior to the viewing and we will take you from here.

Do you do viewings on Saturdays?

Yes we do – from 10:30am – 4:30pm during November and December only.

Are all properties furnished?

Yes they are – all are fully furnished and include kitchen appliances. However you must provide your own bedding and kitchen utensils.

In two or more bedroom properties, can more than one person live in the same room?

No. The price is per individual person per bedroom in the house.

Do you have any houses where I can just rent one room?

Yes we do. These will be in shared student houses, where you will have your own bedroom but will share the communal facilities with the rest of the house.

Do you offer properties with bills included?

On most of our properties we offer the option of bills included.

What is an Energy Performance Certificate?

This is a document that states how environmentally friendly and energy efficient a property is. All of our properties’ EPCs are available to view with one week’s notice.

Do I need a TV License?

Yes, but just one per property. Find more details and sign up for a payment schedule at TV Licensing.

Should I take out contents Insurance?

Yes, your goods and possessions are your own responsibility in the property. Endsleigh Student Insurance is the company the NUS recommends.

Are pets Allowed?

No. Sorry.

Do you provide kitchen utensils or do we need to bring our own?

Although our properties are fully furnished with beds, cupboards and kitchen appliances, they do not include kitchen utensils such as crockery or cutlery, nor do they come with other household items such as vacuum cleaners, mops, toasters, irons, ironing boards, sheets, duvets, pillows or pillow cases.

Is the internet installed?

No. However, there are phone points for tenants the connection of wireless routers. Specialist student broadband packages are also available through popular ISPs.

Do you offer a Summer discount?

Occasionally, if we’re refurbishing a property, then a summer discount may be available. Contact the office for details.

Can I bring my own furniture?

We request that tenants do not bring their own furniture, as all furnishings that are brought into the property must comply with the furniture and furnishings safety regulations.

How long are the tenancy agreements for?

12 months. However, this is dependent on whether or not the property is due for refurbishment.

Are there any administration fees?

Claypenny Properties require a one-off administration fee, which means that if you should decide to stay with us for a following year, you will not be charged any additional fees.

Do I need a deposit?

Yes. The deposit will be registered with the Deposit Protection Service (DPS). Only one deposit is required, which means that if you stay with us for longer than 1 year then you will not need to make a second deposit.

What is the best way of paying the deposit?

We happily accept cash, credit card or online transfer. Contact our offices for more details.

When should I pay the deposit?

We will collect your deposit at the time of signing the contract.

What agreements do I need to sign?

You will sign a fixed term short hold tenancy agreement. This contract will be legally binding and will make you liable for rental payments for the full duration of the contract.

How do I ensure I get the keys?

Once you and all other tenants have paid your deposits and made your upfront initial rental payments, the keys will be available for collection at our office on the first day of the tenancy.

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