What happens on the day I move in?

On your first day of tenancy you’ll be able to collect your keys and your welcome pack from our offices. Your welcome pack will include the office contact details and opening hours, as well as other information on refuse collection, security and utility suppliers. There will also be an inventory checklist and property problem report. Our staff will also be available to help with any queries.

How do I notify your office of any problems with the property at the start of the tenancy?

In your welcome pack you will find a property problem report to fill out. Otherwise email us on info@claypenny.co.uk.

Do I get an inventory when I move in?

Yes. The first person to collect the keys will be given an inventory and schedule of condition. This is an important document that describes all of the items and their condition throughout the property. You should check to ensure that all of the items are present in the property that are listed on the inventory, and that they are in the condition described. If anything is missing or damaged and has not been noted on the inventory at this stage you should contact the office immediately. This is the document that we will use when you vacate the property to ensure that all items are present and are in the same condition as when you arrived.

How often do we have to pay rent?

Dates for payment can be found on the tenancy agreement. Generally rent payments are made in 3 instalments as follows:

  • 22 June
  • 1 October
  • 10 January

How do I pay the rent?

Via direct debit. This is where you will authorize you bank to automatically pay your landlord a fixed amount on specific dates or at regular intervals.

Can my parents pay for my rent?


Can I decorate?

No. We have our own contractors who carry out all of our decorations.

How do I go about registering the utility bills in my name?

To do this you should make a note of the meter readings and serial numbers, and then register the gas, electric and water in your name by contacting the utility provider. You will also need to provide us with a copy of this information.

What happens if something breaks down?

Either email us on info@claypenny.co.uk or phone 0114 266 9900. You can also come into the office and fill out a property problem report form.

Who is responsible for changing light bulbs in my property?

This is the tenants’ responsibility, and you must also ensure that all light bulbs are working when you vacate the property.

Can I leave the contract earlier?

The Assured Short Hold Tenancy Agreement that you sign will mean that you are legally bound to the property until the end of your tenancy agreement. However, if you can find someone to replace you, then we may consider ending your tenancy early. Your replacement will be required to meet all of our criteria and be able to provide full guarantor details prior to the ending of your tenancy. If viewings are necessary, then there will be an administration fee of £25.

What happens if I fall into arrears?

You will need to contact our office as soon as you are aware that there may be an issue with payment. If you communicate with us then we may be able to help you – just don’t ignore the problem, say nothing, and hope that it will go away. It won’t.

Can the final utility bills be paid out of the deposit?

No. if your bills are in your name, then it is your responsibility to see that they are paid in full.

What should I do with the keys at the end of the tenancy?

Return them to our office no later than 12 noon on the final day of your tenancy. Without the keys, the new tenants will not be able to move in, and, if you do not return the keys then you will be charged for the locks to be replaced, and may also be liable to pay for housing the new tenants in a hotel whilst the locks are changed, or the keys are eventually returned.

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